Cancellation /Refund policy:

Requests for cancellations or refunds must be made in writing and submitted to the Operations Coordinator via email at visitors@orilliamuseum.org.

Cancellation requests received at least 2 weeks (14 days) prior to the program start date will receive a full-refund. Cancellation requests received less than 2 weeks (14 days) prior to the start of the program are non-refundable. Any program cancelled by the Orillia Museum of Art & History will be fully refunded regardless of the time of cancellation. 

No refunds will be given for missed sessions, and missed sessions cannot be made up. A refund due to medical reasons may be considered if a written request, accompanied by a doctor’s note, is received prior to or within the week of the missed session.

Programs, prices and policies are subject to change without notice.

Programs, prices and policies are subject to change without notice.